Privacy Policy

1. Who We Are

kinaree Sync is an AI integration and training consultancy registered and operating in Thailand. Our registered address is 210/3 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand. We are the data controller for personal data collected through our website and services.

For questions about this policy or your personal data, contact us at [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and phone number submitted through our contact form.
• Communication data: Content of messages you send us, including enquiries and project descriptions.
• Technical data: IP address, browser type, device information, and pages visited — collected via analytics cookies where you have given consent.
• Usage data: How you interact with our website, including time on pages and referral source.

We do not knowingly collect data from individuals under 18 years of age. Our services are directed at business representatives and professionals.

3. How We Collect Data

• Contact forms: When you submit an enquiry through our website.
• Email and phone: When you contact us directly.
• Cookies and analytics: Automatically when you browse our site, subject to your cookie preferences.
• Engagement data: During active client engagements, where additional data may be shared by you or your organisation in connection with the service scope.

4. Legal Basis for Processing

Under the Thailand PDPA, we process personal data on the following legal bases:

• Consent: For analytics and marketing cookies, and for marketing communications, where you have explicitly agreed.
• Legitimate interests: For responding to enquiries, improving our services, and managing our business relationships.
• Contract performance: For processing data necessary to deliver the services you have engaged us for.
• Legal obligation: Where required by Thai law or regulatory requirements.

5. How We Use Your Data

• Responding to your enquiries and requests
• Delivering contracted services
• Sending service-related communications
• Improving our website and service quality
• Complying with legal and regulatory requirements

We do not sell personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Contact enquiries: Up to 12 months from last communication, unless an engagement begins.
• Client engagement data: Up to 3 years from project completion for business records purposes.
• Analytics data: As configured in Google Analytics (default 26 months), subject to your cookie preferences.

7. Data Sharing and Third Parties

We may share your data with the following third-party service providers, who process it on our behalf under data processing agreements:

• Google Analytics: Website usage analytics (where consent is given). Data may be processed in the United States.
• Email service provider: For handling enquiry notifications and client communications.
• Legal and regulatory authorities: Where required by Thai law or court order.

We do not share personal data with any other third parties without your explicit consent.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all website data transmission
• Access controls limiting data access to authorised personnel
• Regular review of data handling practices
• Confidentiality agreements with all team members and contractors

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, in accordance with PDPA requirements.

9. Cookies

Our website uses cookies. Essential cookies are necessary for the site to function. Analytics and marketing cookies are only activated with your consent. You can manage your preferences at any time through our Cookie Policy page.

10. Your Rights Under the PDPA

Under the Thailand Personal Data Protection Act, you have the following rights:

• Right of access: Request a copy of personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no legitimate reason for us to retain it.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent for consent-based processing at any time without affecting prior processing.
• Right to lodge a complaint: File a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Children's Privacy

Our services are intended for business professionals and are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact for Data Enquiries

For any questions, requests, or complaints related to your personal data:

kinaree Sync · 210/3 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand

Email: [email protected]

Phone: +66 2 948 5172